Shipping policy

Shipping and Delivery

We want your order to arrive safely and as quickly as possible. Below, you will find information about order processing, shipping and delivery from Stingray Brand Shop.

Where We Deliver

We currently deliver to addresses within Norway.

The delivery options available for your address will be displayed at checkout. If no delivery option is shown, we are unfortunately unable to deliver to that address.

Shipping Costs

Shipping costs are calculated based on your delivery address and chosen delivery method. The final shipping cost will be displayed at checkout before you complete your order.

Order Processing

Orders are normally processed within five business days. Business days are Monday to Friday, excluding public holidays.

Processing may take a little longer during busy periods, product launches and public holidays. If there is a significant delay, we will contact you.

Once your order has been dispatched, you will receive a shipping confirmation by email.

Estimated Delivery Time

Delivery normally takes up to eight business days after your order has been dispatched.

Delivery times are estimates and may vary depending on the delivery location, selected shipping method, public holidays and circumstances affecting the carrier. Unless another delivery time has been stated, your order will be delivered without undue delay and no later than 30 days after it was placed.

Carrier and Tracking

Orders are shipped with Posten or Bring.

When tracking is available, you will receive a tracking link by email or text message. Please allow some time for the tracking information to become active after your order has been dispatched.

Checking Your Delivery Details

You are responsible for ensuring that your name, address, postcode, telephone number and other delivery details are correct.

If you notice an error, please contact us as soon as possible. We will be happy to help if your order has not yet been dispatched, but we cannot guarantee that the address can be changed once the order has been processed or handed over to the carrier.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery time, we recommend checking the tracking information and any messages from the carrier first.

If the tracking information is not updating, the order appears to be delayed, or the carrier has marked the parcel as delivered but you have not received it, please contact us at brandshop@stingray.no.

Include your order number, and we will investigate the matter with the carrier. You do not need to resolve the issue directly with the carrier.

Responsibility for the products passes to you when you, or a person appointed by you, receives them.

Damaged or Incorrect Items

If your parcel or an item is damaged upon delivery, or if you have received the wrong item, please contact us at brandshop@stingray.no.

Please include your order number, a brief description of the issue and photographs of the parcel and item. Further information is available in our Returns and Refunds Policy.

Questions About Delivery

If you have any questions about shipping or delivery, contact us at brandshop@stingray.no. We will be happy to help.